DMAX never compromises on quality
DMAX’s methodology ensures that premium services are delivered
To deliver services that meet premium quality standards, DMAX has developed a set of precise and stringent working methods that it rigorously applies to all removals, no matter how large, small or simple or complex they are. Each operation is computer-planned and the responsibilities of each and every party involved are clearly defined.
Thanks to our methods and our organisational structure, we are able to meet the stated quality standards and keep to the agreed deadlines and budgets, as well as complying with the safety standards in force.
All phases of the move are handled by DMAX employees, who are trained and experienced in our working methods. When they join our company, each of our employees undertakes to abide by the DMAX quality charter, which sets out to establish relationships based on trust, leading by example and excellence.
Responsable de projet
Project Manager
• Pre-project
• Contact person until transfer
Coordinateur
Coordinator
• Ensures smooth organisation
• Present throughout the preparatory phase
Chef d’équipe
Team leader
• On site on the move day
• Ensures compliance with deadlines
• Serves as the interface between the Director and the Operations manager
Directeur d’exploitation
Operations manager
• Manages logistics
• Schedules
• Coordinates resources
Directeur Qualité
Quality Manager
• After-sales service
• Incident management
• Zero-fault target
• Satisfaction survey / Action plan
Every move is carefully prepared
Out in the field, the teams are always under the responsibility of a coordinator who is the sole contact point for the manager appointed by the client. Depending on the type of operation, our coordinator is present on the day of the move or hands over to the team leader. Needless to say, we ensure that all parking permits are obtained. We put up any necessary signage and carefully protect all walls, floors and lifts using appropriate means.
Every detail counts for
the satisfaction of our clients
With DMAX, nothing is left to chance… For example, we created the D-BAG® pouch for business relocations, so that each employee can instantly find their office supplies and other small personal effects. To facilitate and secure all operations, our movers all wear (impeccable) DMAX-style uniforms that make them immediately identifiable. Our teams work with the utmost discretion and go to every possible effort when our clients take possession of their new home or their new working environment, thus ensuring their complete satisfaction.
Our Quality, Safety and Environment management systems are certified
Polycert ISO 9001, ISO 14001 and OHSAS 18001 certification
D-MAX has obtained triple certification for its integrated quality management system (ISO 9001), its occupational health and safety practices (OHSAS 18 001) and its environmental management system (ISO 14 001) for all its activities.
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